FAQS

HOW CAN I ACCESS OR CHANGE MY ACCOUNT DETAILS?

Log into your account and click on ‘account details’.

Creating an account with Tradie.com assists you in saving delivery address details and your orders so they can easily be tracked by you.

WHAT HAPPENS IF I FORGET MY PASSWORD?

An email will be sent to your account email address with your password information.

IS MY PERSONAL DATA SAFE IF I CREATE AN ACCOUNT?

Yes, your personal data is secure when you create an account with us.

HOW DO I GET ON A SUBSCRIPTION PLAN?

When selecting a product that offers subscription plans, please be sure to opt for the 'Subscription' choice before adding it to your cart.

How can I be sure that I have successfully completed my order?

Once you have placed an order on tradie.com, you will receive a confirmation email shortly after with a summary of your order. If you have not received this email within 24 hours, please contact the customer service team during office hours, 9.00am to 5.00pm Monday to Friday, phone +61 3 9212 8900 or email [email protected].

Can I cancel or change my order?

If you want to cancel your online order, you will need to contact our customer service team as soon as possible, before we ship the products to you. As we do our best to get your order to you quickly, we cannot guarantee that we will be able to cancel your order if it has already been shipped. If you have received the email confirming your order has been shipped, you will need to contact us immediately if you have accidently ordered the wrong item.

What are my payment options?

We only accept 3 major credit cards being Visa, MasterCard and American Express. You can also make your payment through your PayPal and Afterpay account. Please note that we do not accept credit card gift cards and we cannot split the payment over two cards.

What currency is the site in?

The currency on the website is in AUD.

Is ordering on Tradie.com secure?

Tradie takes every precaution to ensure all information received from our online visitors is secure from unauthorised access and use. All transactions are completed on the tradie.com website are conducted on a secure server and no credit card details are saved. You can view our privacy policy here.

Why won't my welcome discount work?

This particular discount excludes bamboo no-chafe products, so please be sure to review the items in your cart.

How do I know when my order has been shipped?

You will receive a confirmation email stating that your order has left our warehouse and is coming your way. If you have not received this email after 3 business days from the day you ordered, please contact our customer service team.

What are the shipping costs?

We offer our mates in Australia who spend over AUD $100, free standard Shipping within Australia. Australian orders under AUD $100 pay a standard shipping and handling fee of AUD $10. It's important to note that this offer does not apply to discounted bamboo products.

Express Post: Is there a cut-off time to get my order processed same day?

Express orders placed before 12pm AEST will be processed same day, Express orders that are placed after 12pm AEST will be processed next day. Standard shipping orders will be processed within 3 business days after the date of your order.

How long will shipping take?

Orders placed within Australia:

Dispatch will take place within 3 business days after the date of your order. Delivery to Capital Cities can be between 3-5 business days,faster if the express option is chosen. Regional areas between 3-8 business days and some remote areas in Australia may take longer. Delivery times are not 100% guaranteed.

Orders placed in New Zealand, USA or the United Kingdom:

Dispatch will take place within 3 business days after the date of your order. Shipping time is estimated at between 7-14 days from when the goods were dispatched. Delivery times however are not 100% guaranteed.

**For all orders shipped to countries outside of Australia, the purchaser will be responsible for all import duties, fees and taxes.**

Why don’t you guarantee shipping dates?

There are many external factors out of our control that can affect the date of a delivery. These include but are not limited to extreme weather conditions and delays with our shipping partners.

Are there any places that Tradie Beer cannot be delivered to?

We will not deliver to: 0822, 0861, 0862, 0870, 0871, 0872, 0847, 0850, 0851, 0852, 0853, 0880, 0881, 0886

For the following postcode, we will not supply any port or beer in 750mL and 800mL bottles. Cask and fortified wines limited to one two litre cask or one bottle of fortified wine per person per day: 0860.

This policy applies to products purchased from the website tradie.com, including all Tradie workwear and Tradie accessories. Tradie underwear has a separate return policy; please see ‘Underwear returns’.

Can I return my goods?

Unfortunately you cannot return any Tradie underwear due to hygiene reasons. We do accept returns for workwear, bras and socks however the cost of return postage is the individuals responsibility and any postage or express post charges paid on the original order will be deducted from the original order amount when refunded. If the original order amount was over A$100 and qualified for free shipping then the cost we incurred on the original shipping will be deducted from any refunded amount. Socks must be unworn and still in original packaging for the return to be accepted.

What if I ordered the wrong size?

We do our best to provide you with as much sizing information as possible, so you can make the right fit decision before purchasing on tradie.com. It is the responsibility of the purchaser to determine the best fit for the receiver using the information provided on the sizing charts and the measurement tips.

We currently only accept Australian returns for incorrect size choice (excluding underwear), but the products must be returned to us with 30 days of receipt of the product and be in as new condition and resalable with all the original swing tags and labels attached. If you are returning for an exchange to a different size then the postage to return the goods is at your cost. Tradie will cover the postage cost to send out the replacements.

International returns due to incorrect size chosen will not be accepted, so please choose carefully. A good Tradie always makes sure to measure twice.

What if my product is faulty?

TRADIE takes great pride in making the best quality products for hard-working Australians. However, if for any reason you find that a product you have purchased is faulty in any way, we can assist you in resolving the issue. Returns will be accepted for all Australian and International orders where the products are found to be faulty.

All faulty products must be mailed to TRADIE head office and the parcel must include proof of purchase (this may include the invoice, credit card statement, or payment statement) and a note including customer name, address, phone number, purchase order number and the reason (fault) for returning the goods. Once the item/s have been received and checked by our quality assurance department, our customer service team will reach out regarding a replacement or refund for the number of returned items. We apologise if you have received a faulty product or your order was not correct. *Please note that if the date of purchase is older than 9 months (4 months for underwear), we will not be able to replace or refund the order for faults. Reach out to our team at [email protected] with a photo of the issue and they will assist you on the following steps.

What is the process for returns?

If the product you have received is faulty please contact us immediately by email to [email protected] and include proof of purchase along with a description of the problem and include a photograph showing the issue. Our Customer Service team will then contact you to advise on the next steps.

Can I exchange my products for something else?

Unfortunately, we do not offer exchanges at this time. Please contact us if your order is faulty.

How long will it take to be refunded?

Once the products have been received by Tradie, please allow approximately 5 business days for your refund to be processed back to your account. The funds will be refunded into the credit card or PayPal account used to initially purchase the products. Receiving your refund payment will depend on the time it takes your financial institution to finalise the refund.

Can underwear be returned?

Due to health and hygiene regulations, TRADIE cannot accept returns or exchanges for change of mind or incorrect sizing on any underwear products. We will, however, accept a return for faulty underwear products if the purchase order date is less than 6 months ago. Just reach out to our team at [email protected] with a photo of the issue and they will assist you on the following steps which will include mailing all faulty products to TRADIE head office for assessment. *Please note we can only replace or refund to the value of the underwear that have been returned to TRADIE head office so don’t simply throw them out.

How do I contact the customer service team?

Phone our Australian office: +61 3 9212 8900
Office Open Hours: Monday to Friday (excluding public holidays in Melbourne, Australia)
9.00am and 5.00pm, Australian Eastern Standard/Daylight savings
Email: [email protected]

Short and Simple Version

Anything and everything that you share with us through the activities on this website (Tradie.com) are kept secure and safe. We take the privacy of your personal information very seriously and do not share or sell the information to third parties, nor do we use personal information for any other reason than its intended use.

About our Privacy Statement

This privacy statement discloses the privacy practices for Tradie.com the website and what information we collect, how we collect, use the information and how to correct or change it. The website Tradie.com are owned by Sojo Pty Ltd, ABN 42101117891. At Tradie we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will not notify you directly, but the changes will be viewable to everyone in the below text.

Our obligation to your privacy

At Tradie, we handle personal information securely and carefully. We take your privacy very seriously and only use your personal information with your consent and when it is necessary for us to perform a service for you or other business related functions and activities. We only use this information for the services we provide, your details will not be used for unrelated purposes, unless we obtain your consent first. Only fair and lawful methods of collecting personal information will be used and most circumstances will involve collecting the information directly from you.

The information we collect

Depending on the type of service or interaction you have with us, we may collect personal details such as your name, contact number, home address, email address, gender and date of birth, in addition to the above, we also ask for delivery address and payment method details. Occasionally we may also collect other personal information from you so that we can improve the services and products that we are offer.

Obtaining the information

When you place an order, open an account with us, subscribe to our newsletter, join a mailing list, enter a competition, submit an enquiry or provide feedback to us, we collect personal information directly from you through the tradie.com website.

The reasons for why we collect the information

It is essential to collect this information for several reasons, including but not limited to: shipping and processing your placed order, to improve and deliver the services we offer you, to complete transactions with you or on behalf of you, to protect against fraud or theft, offer promotions and discounts that we may consider of interest or benefit to you and to provide you with exceptional customer service.

How can you correct or change your information preferences?

If you do not wish to be contacted for the purposes above, you will need to contact us to inform of us your change in preference. All email messages and email newsletters will contain information on how you can unsubscribe, or you can contact our customer service team by phone or email. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.

Sharing the information

We may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Tradie.

Sojo reserves the right to change or update any part of the returns or privacy policy without notifying you.

Do you offer gift cards?

Yes, we offer gift cards. Shop our gift cards here

How Do Tradie products take a stand for quality?

Tradie takes great pride in making the best quality products for hard-working Australians. Our products are guaranteed to be ‘Made Tradie Tough’.

Can you tell me about when new products and events are announced?

Yes, you can subscribe to our newsletter to receive new product updates and event news. You can also follow Tradie Brand on Facebook and Instagram.

Do you have any workwear for women?

We do! We are very excited to offer our hard working ladies a range of Tradie Tough workwear. Designed specifically for all the hard working lady tradies.

What happens if my product is faulty?

We think we make the best gear going around. If for any reason you find fault with one of our products, please shoot our Customer Service team and pic of the fault at [email protected] they will be able to help as quick as a rat up a drainpipe. Because we know it’s a real pain in the behind when these things happen, we will ensure to cover all the costs of the returned goods, including delivery.

Do Tradie Boots come with a Warranty?

Three Month Manufacturer’s Warranty Terms and Conditions:

We know our boots are dead set awesome and we want you to give them a burl, so they have a 3 month warranty against all manufacturing and material faults where sold in manufacturer’s condition. This Warranty is given by SOJO Pty Ltd ABN 42101117891 (SOJO Pty Ltd) of 5 Lakeview Drive Scoresby VIC 3179, you can reach us by phone on +61 3 9212 8900.

How do I make a claim under the Warranty?

Give us a yell at [email protected] and send in a pic of the fault, with your receipt. If the boots are faulty and meets warranty, we will replace them with a brand spanking new pair, or if that’s not possible, we will refund your hard earned moolah. This doesn’t apply to products that have been used in any sort of dodgy way, or used in a way that is contrary to the intended purpose of these boots. This includes, but not limited to, heat, burns, cuts, exposure to chemicals, excessive water or force (including excessive shoeys). Although our boots are almost indestructible, nobody’s perfect and the Warranty may not apply if these are were incorrectly fitted or subject to excessive wear and tear.

How do I care for my workwear?

For all of our Cotton/Elastane workwear products please use the below care instructions:
Wash before wear. Warm machine wash inside out with similar colours. Do not soak. Do not bleach. Do not tumble dry. Line dry without delay. Warm iron. Dry cleanable.

How do I care for my underwear?

For all of our underwear products please use the below care instructions:
Wash before wear. Cold gentle machine wash inside out with like colours. Do not soak. Do not bleach. Do not tumble dry. Line dry in shade without delay. Do not iron. Do not dry clean.