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FAQS

 

Account Details

 

How can I access or change my account details?

Log into your account and click on ‘account details’.

Why do I need an account?

Creating an account with Tradie.com assists you in saving delivery address details and your orders so they can easily be tracked by you.

What happens if I forget my password?

An email will be sent to your account email address with your password information.

Is my personal data safe if I create an account?

Only your delivery details are saved, no credit card information is saved.

ORDERING & PAYMENT

 

How can I be sure that I have successfully completed my order?

Once you have placed an order on tradie.com, you will receive a confirmation email shortly after with a summary of your order. If you have not received this email within 24 hours, please contact the customer service team during office hours, 8.30am to 5.00pm Monday to Friday, phone +61 3 9237 2277 or email sales@tradie.com.

Can I cancel or change my order?

If you want to cancel your online order, you will need to contact our customer service team as soon as possible, before we ship the products to you. As we do our best to get your order to you quickly, we cannot guarantee that we will be able to cancel your order if it has already been shipped. If you have received the email confirming your order has been shipped, you will need to contact us immediately if you have accidently ordered the wrong item.

What are my payment options?

We only accept 3 major credit cards being Visa, MasterCard and American Express. You can also make your payment through your PayPal account. Please note that we do not accept credit card gift cards and we cannot split the payment over two cards.

What currency is the site in?

The currency on the website will reflect your current country location. Aussie customers will view the site and purchase in Australian Dollars (AUD), our mates in the USA will view in US Dollars (USD) and our friends in the United Kingdom will view in Great British Pounds (GBP).

Is ordering on Tradie.com secure?

Tradie takes every precaution to ensure all information received from our online visitors is secure from unauthorised access and use. All transactions are completed on the tradie.com website are conducted on a secure server and no credit card details are saved. You can view our privacy policy here.

SHIPPING

 

How do I know when my order has been shipped?

You will receive a confirmation email stating that your order has left our warehouse and is coming your way. If you have not received this email after 3 business days from the day you ordered, please contact our customer service team.

What are the shipping costs?

We offer our mates in Australia who spend over AUD $100, free standard Shipping within Australia or + AUD $5.00 for Express Post. Australian orders under AUD $100 pay a standard shipping fee of AUD $10. Orders within New Zealand, the USA and Canada are eligible for free shipping on orders over USD $50. Orders under USD $50 have a shipping fee of USD $15. Orders from the UK have a flat rate shipping fee of £10 and all other international orders have a flat rate of £14.

How long will shipping take?

 

Orders placed within Australia:

Despatch will take place within 3 business days after the date of your order. Delivery to Capital Cities can be between 3-5 business days,faster if the express option is chosen & depending on destination being within the Australia Post "Express Post" network. Regional areas between 3-8 business days and some remote areas in Australia may take longer, up to 14 days. Delivery times are not guaranteed, however, if your order has not arrived within 14 days, please contact customer service and we can assist you to track down the order.

Orders placed in New Zealand, USA or United Kingdom:

Despatch will take place within 3 business days after the date of your order. Shipping time is estimated at between 7-14 days from when the goods were despatched. Delivery times are not guaranteed, however, if your order has not arrived within 14 days, please contact customer service and we can assist you to track down the order.

**For all orders shipped to countries outside of Australia, the purchaser will be responsible for all import duties, fees and taxes.**

Why don’t you guarantee shipping dates?

There are many external factors out of our control that can affect the date of a delivery. These include but are not limited to extreme weather conditions and delays with our shipping partners.

Can I track my order?

Yes, you can track Australian orders via the Australia Post website by entering the tracking number you received in the shipping email. To track your order, please click here. If you are having trouble tracking your order, please contact our customer service team. International orders can only be tracked on orders over $150 USD and £100.

RETURNS & REFUNDS


This policy applies to products purchased from the website tradie.com, including all Tradie workwear and Tradie accessories. Tradie underwear has a separate return policy; please see ‘Underwear returns’.

Can I return my goods?

Unfortunately you cannot return any Tradie underwear due to hygiene reasons. We do accept returns for workwear however the cost of return postage is the individuals responsibility and any postage or express post charges paid on the original order will be deducted from the original order amount when refunded. If the original order amount was over A$100 and qualified for free shipping then the cost we incurred on the original shipping will be deducted from any refunded amount.

What if I ordered the wrong size?

We do our best to provide you with as much sizing information as possible, so you can make the right fit decision before purchasing on tradie.com. It is the responsibility of the purchaser to determine the best fit for the receiver using the information provided on the sizing charts and the measurement tips.

We currently only accept Australian returns for incorrect size choice (excluding underwear), but the products must be returned to us with 14 days of receipt of the product and be in as new condition and resalable with all the original swing tags and labels attached. The cost of return shipment must be covered by the customer.

International returns due to incorrect size chosen will not be accepted, so please choose carefully. A good Tradie always makes sure to measure twice.

What if my product is faulty?

Tradie takes great pride in making the best quality products for hard-working Australians. However, if for any reason you find that a product you have purchased is faulty in any way, or does not match the order description, we can assist you in resolving the issue. Returns will be accepted for all Australian and International orders where the products are found to be faulty or do not match the order description.

All returns must provide proof of purchase at the time of the return (this may include the invoice, credit card statement, or payment statement). We apologise if you have received a faulty product or the order was not correct.

What is the process for returns?

If the product you have received is faulty or not as you ordered please contact us immediately by email to sales@tradie.com and include proof of purchase along with a description of the problem and include a photograph showing the issue. Our Customer Service team will then contact you to advise on the next steps.

 

Can I exchange my products for something else?

Unfortunately, we do not offer exchanges at this time. Please contact us if your order is faulty or incorrect.

How long will it take to be refunded?

Once the products have been received by Tradie, please allow approximately 5 business days for your refund to be processed back to your account. The funds will be refunded into the credit card or PayPal account used to initially purchase the products. Receiving your refund payment will depend on the time it takes your financial institution to finalise the refund.

Can underwear be returned?

Due to health and hygiene regulations, Tradie cannot accept returns or exchanges for change of mind or incorrect sizing on any underwear products. However, we will accept a return for faulty underwear products or products that do not match the order description.

How do I contact the customer service team?


Phone our Australian office: +61 3 9237 2277
Office Open Hours: Monday to Friday (excluding public holidays in Melbourne, Australia)
8.30am and 5.00pm, Australian Eastern Standard/Daylight savings
Email: sales@tradie.com

PRIVACY & SECURITY

 

Short and Simple Version

Anything and everything that you share with us through the activities on this website (Tradie.com) are kept secure and safe. We take the privacy of your personal information very seriously and do not share or sell the information to third parties, nor do we use personal information for any other reason than its intended use.

About our Privacy Statement

This privacy statement discloses the privacy practices for Tradie.com the website and what information we collect, how we collect, use the information and how to correct or change it. The website Tradie.com are owned by Sojo Pty Ltd, ABN 42101117891. At Tradie we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will not notify you directly, but the changes will be viewable to everyone in the below text.

Our obligation to your privacy

At Tradie, we handle personal information securely and carefully. We take your privacy very seriously and only use your personal information with your consent and when it is necessary for us to perform a service for you or other business related functions and activities. We only use this information for the services we provide, your details will not be used for unrelated purposes, unless we obtain your consent first. Only fair and lawful methods of collecting personal information will be used and most circumstances will involve collecting the information directly from you.

The information we collect

Depending on the type of service or interaction you have with us, we may collect personal details such as your name, contact number, home address, email address, gender and date of birth, in addition to the above, we also ask for delivery address and payment method details. Occasionally we may also collect other personal information from you so that we can improve the services and products that we are offer.

Obtaining the information

When you place an order, open an account with us, subscribe to our newsletter, join a mailing list, enter a competition, submit an enquiry or provide feedback to us, we collect personal information directly from you through the tradie.com website.

The reasons for why we collect the information

It is essential to collect this information for several reasons, including but not limited to: shipping and processing your placed order, to improve and deliver the services we offer you, to complete transactions with you or on behalf of you, to protect against fraud or theft, offer promotions and discounts that we may consider of interest or benefit to you and to provide you with exceptional customer service.

How can you correct or change your information preferences?

If you do not wish to be contacted for the purposes above, you will need to contact us to inform of us your change in preference. All email messages and email newsletters will contain information on how you can unsubscribe, or you can contact our customer service team by phone or email. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.

Sharing the information

we may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Tradie.

Sojo reserves the right to change or update any part of the returns or privacy policy without notifying you.

GIFT CARDS

 

Do you offer gift cards?

Unfortunately, we do not currently offer gift cards.

ABOUT OUR PRODUCTS

 

How Do Tradie products take a stand for quality?

Tradie takes great pride in making the best quality products for hard-working Australians. Our products are guaranteed to be ‘Made Tradie Tough’.

Can you tell me about when new products and events are announced?

Yes, you can subscribe to our newsletter to receive new product updates and event news. You can also follow Tradie Workwear on Facebook and Instagram.

Do you have any workwear for women?

Unfortunately, we do not currently offer a range for women.

GARMENT CARE

 

How do I care for my workwear?

For all of our Cotton/Elastane workwear products please use the below care instructions:
Wash before wear. Warm machine wash inside out with similar colours. Do not soak. Do not bleach. Do not tumble dry. Line dry without delay. Warm iron. Dry Cleanable.

How do I care for my underwear?

For all of our Cotton/Elastane underwear products please use the below care instructions:
Wash before wear. Warm gentle machine wash with like colours. Do not soak. Do not bleach. Do not tumble dry. Line dry without delay. Warm iron on reverse side of printed surfaces. Do not dry clean.